Kings Chance Casino - The player's complaining about the casino's promotional offers.

Hello,

I wish to complain about kingchance casino because they keep harassing me with their offers by phone anad texts even afterI have asked them to stop aand even after closing my account. A representative even told me he would do the necessary but they keep texting and calling. I have never seen a casino pushing so hard. I do not know what to do for them to stop...

Dear jeremy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you close your casino account? When was the last time you asked the casino to stop with the promotions and what did they answer to you? Also please send me every relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

Hinick,

I have just sent you a mail with copy of the casino s response.

Thank you for your help

Thank you Jeremy for sharing more information wiht us.

I would like to ask Kings Chance casino to join us and explain to us what might cause the issue and why is the player still receiving promotional offers.

Greetings all,

I am not certain exactly how this could be possible as I see that the option to receive marketing materials has been deactivated. I will however contact our marketing department directly and work with them to assure that this is no longer an issue.

Apologies for the inconvenience,

Nick and King's Chance

Dear jeremy,

Is this solution satisfying for you? Is there anything else we can help you with?

Hi Nick,

If it works, it would be fantastic. I can't say I trust them, but I'm hoping that the matter is finally over.

Thank you for your help.

Take good care

Dear Jeremy,

The complaint will be now closed but you will be able to reopen it anytime you would have an issue with them. Also feel free to contact us if you will have any trouble with any casino, we will gladly try to help.

Best regards,

Nick

Casino.guru