Kings Chance Casino - Player's withdrawal request has been denied.

I played a bonus with a deposit of R500. Once I had played through the required play though amount, my withdrawal be balance was R1600. I requested a withdrawal of R1000. It was denied. I asked live chat to explain why and they could not give me a valid reason. I emailed support and have had no response. I checked my account and states "withdrawal denied". What the hell? No reason and no further communication.

Hello JanetGeyer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kings Chance Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My casino account is verified and I have played at Kings chance for approx 1 year. I have asked them to close my account due to my 2 withdrawal requests being denied without a valid reason. I have deposited numerous times into the casino

Hello JanetGeyer,

Since when exactly are the withdrawals pending? Is your account currently open?

Hi Nick

No I asked them to.close my account. I had a pending withdrawal around 22 Jan 2024 and a previous one earlier in Jan 2024. Both denied for no reason whatsoever

Hello JanetGeyer,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru.

I would also like to point out that in case of canceled withdrawals simply request for a new one and be sure to wait at least 14 days for the money to arrive.

Hello JanetGeyer,

Please forward the communication between you and the casino as you did not forward it yet. Do you have any pending withdrawal at the moment, did you request for a new one since the last was denied?

Dear JanetGeyer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi this the communication I sent 2 weeks ago to you

Hello JanetGeyer,

This is not a communication but your cashier history. Please forward the communication within the next 7 days otherwise we will be forced to reject the complaint.

Dear JanetGeyer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.