Kings Chance Casino - Player’s withdrawal has been delayed.

I won't money on free spins kept playing and met the wager requirement I submitted a withdrawal request was asked send ID photo and wire details did this they asked for institution number and transit no which nz does not use and then said bsb no is wrong I checked and confrim it correct I sent letter from bank proving thus then they ask for info all over again I agreed then no reply I ask for supervisor contact no reply there live chat don't work they won't say why my withdrawal request has pending time frame yet they do nothing I done everything that legally required for withdrawal and they have all legal information needed to send money they just don't I ask for compensation for stress they ignore I ask for phone contact they ignore I just want my winnings

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?  Do I understand correctly that you haven’t received confirmation regarding successful KYC to this day?

Also, could you please clarify for how long has this been going on?

Additionally, if there is any written communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much John for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I have met all the requirements and pribide with info neded for wite yet they dont action now they wont respond tk emails i wish they where in nz because i want to hurt them my father died 14 days ago this win lifted my morsle so them doingvtjis is so horribld and wrong

Dear John,

I read through your complaint as well as the forwarded e-mails and I understand the situation. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Kings Chance Casino to join this thread and participate in the resolution of John’s complaint.

Hey all,

We as a department would be more than happy to help you update all the necessaries to qualify for withdrawal John, we're here to help.

Unfortunately I have reviewed the case and previous to your win on the free chip in question you had already cashed and played another free chip good for 30 free spins. Once a free chip has been played there needs to be a cash deposit in the middle or any subsequent free chip redemptions are invalid.

In this situation I'm afraid there is little I can do to assist.

Supporting evidence has been submitted to the casino.guru team for confirmation.

If you would like to complete your documentation to be ready for your next win just let me know, I'll have one of my agents reach out to you and walk you through the process.

Best wishes,

Nick and Kings Chance

This is not acceptablebi disbuse free bonus and i played through thevwager requirement then thecwithdrawl wascavalibjebon the system it allosef set withdrawl up i had 2 staff ask for detailsctovsend thecwire then after 3 weeks they want usevtjis crappy excusectgey ignored for a week they had withdrawl oending the ask for bank setails i aent them now they qant aay canr cos feee bonus MO I ACCEPR THAY LOADBOF CRAP THEY SCREWED MEVOVER GOR 3 WEEKES I PKAYEF THE BOUNSBOVER IT BECAUSE AVAULBE AS REAK XASH ABD I WAS ABLW TO REQUEST QITHDRAWL I WANT THAT MONEY PKAIN AND SIMPKE AND I ALSO WANT COMPENSATION FIR WAY I BEEN TRATED THIS IS BULKSHIT

Thank you, Kings Chance Casino, for clarifying and for providing the relevant proofs.

Dear John,

Unfortunately, after a thorough review of the provided evidence, we are rejecting this complaint as ‘unjustified’. The provided evidence clearly proves the casino’s claims. I'm sorry I can't be of more help.

Lastly, I’d like to mention that we would like to see policies like this enforced at software level (i.e., in this case, the casino should not let players claim a free bonus before a cash deposit has been made). Therefore, our recommendation to Kings Chance Casino is to implement such measures. 

S9 rhe casino make money avalibe allow a withdrawl ask for your bank telo u rhat what they need to sendvu the mobey npw they xan just refuse there are amils fron saying money ready how is thia unjuafied

Tjis what done tomone who fought in middle east for freedom kings chanced have messed around for 3 weeks with ihnore emails i rhink i entitled to copensatuon

And now wiyhoit the closed yhe acvount uet my withdrawl allowed to be pending fof 3 weeks while they ssked for bank details from mw yet thry say case proven the is a sham and now the account dealted i losex100 tjis THEFT AND FRAUD

Dear John,

I’m sorry I can’t be of more help. As explained earlier, we will now close this complaint as ‘rejected’.