The player from South Africa faced issues with her account at the casino due to a lack of response from customer support after sending multiple emails for assistance. She had not received any replies from both the provided support emails. The player wanted to withdraw her winnings and submitted the necessary documents for verification, but experienced delays in the process. After further communication, her account was verified, and the issue was resolved.
Kings Chance Casino - Player’s support requests are delayed and unanswered.
Amount: R8,900
Kings Chance Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Kings Chance Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 week ago
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2 weeks ago
I have sent several emails to support@kingschance.com they haven't responded to me,
On the casinos withdrawal page they provided me with this email documents@topkingschance.com, I sent them an email with my documents, but they didn't get back to me.
I didn't get any response from both emails so I searched on Google for any other email that I could get through to them.those emails that I searched for also doesn't go through.
Can you please advise
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2 weeks ago
Dear aldenajoubert95,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Kings Chance Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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2 weeks ago
Hi nick,
I want to withdraw i submitted my necessary documents on the 26 February and they sy response time us 72 hours. I still got no response yet.
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2 weeks ago
this is what it shows but does not want to verify... and i did send muiltiple emails to them but they still did not respond...
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1 week ago
Dear aldenajoubert95,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Nick Bacon
Casino.Guru
