Kings Chance Casino - Player’s account has been blocked.

This casino is face me off. I realy dont know what they did to my account.why until now i can't acces on it.its just always says something wrong badly.after i made my second deposit and play then my balance is upto 180 bucks.then i stop playing thats the last time i acces my account.and until now i didn't hear anything from them? I have send email to them.but no responce with the isue. And for onething.i wondering what are the bases for this who gives rating to this casino.and given this king chance a good ratings despite of all comments.there all have the influence for all of this.they paid for there ratings.so nothings can be trust.

Dear Glenn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi it's Glenn C********* here.thank you for your response.I opened my account at King chance 3 days after they block my account,and I can't exactly remember when was it but I'm pretty sure it's less than a month ago.like.i say early in July. If that be so .they should have inform me what's is going on to it.and I believe it's my rights to know?

Thank you, Glenn, for your reply. Could you please advise if you have provided any personal documents for the verification or your account has been blocked before the KYC could start?

Dear Glenn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi it's Glenn C********* here.thank you for your response.you are asking ducoments from me in order to verify me with my complaint.what.would be my gurantee to have a positive outcomes regarding the issue.No problem with me OF KYC you ask as long as it's worthy.dont get me wrong I just being straight here.

I think Glenn that there has been a misunderstanding. I'm not asking for your personal documents to verify you with the complaint. I would like to know if you have provided personal documents to verify your Kings Chance Casino account. Thank you.

Hi it's Glenn C********* here.thank you for your response.They Never ask Any documents from me.they just take my first second and third deposit.then when my money is up to a 180 then sign out. Why I try to log in and play.my account is blocked. I didn't know what the hill happen? I email them regarding the issue but never get back to me.multiple times I emailed.But None of them got Responses. I cannot come to live support chat Bec.it requires Log in. I wouldn't say that maybe bec.of 180 bucks.

Thank you very much, Glenn, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Glenn,

I looked at your complaint and will do my best to help you. I would like to invite Kings Chance Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Hi it's Glenn C********* here.Thank you if you could help me to this Matter I really appreciate.

Greetings all,

Your account it was closed by your request (on chat) on the 21st of July Glenn, there was a query by you on the 26th of July which was replied with the necessary account reactivation request form but I'm not seeing a reply from you which would have begun the reactivation process.

Please check your email, reply with the completed information, then let me know here and I'll see to it that it gets reviewed as quickly as possible.

Best,

Nick and Kings Chance

Hi it's Glenn here.about the request to block my account itself with 180 dollars on it.that is insane move,how that hill happen? I don't know where or who invented that story.there latest update on there site is player from Canada is not accepted.the question is why they take me in and made couple of deposit.and there statement is difinately Not true.Lots of excuses for that 180 dollars honestly.and why they never reply to my email? Why just like now? If they have BALLS?why just now? GURO I know this issue is not new to you? And I come to you to get help? My discission is always next to you.thank you.

Dear Glenn,

in order to reopen your account, you must reply to the email from Sophia (26.7.2021).

I saw a chat where you asked Casino's support to close your account.

Please, do so and let me know about your progress.

Thank you

Ok.thanks very much

Dear Glenn,

did you manage to reopen your account?

Hi its Glenn here.i did fill- up the form they send but never heard from them yet. I will let you know if theres a progress.

Hey Glenn,

I looked everywhere in our system, I can't seem to locate the email. Did you reply to Sophia's email from July 26th? That would be the simplest way, there is no reply mail on that. I searched our entire email database using the email address registered within your casino account, perhaps you contacted us using a different email address?

Best,

Nick and Kings Chance

Hi its Glenn C********* here.Thank you Very much Guro and King chance for the Help i Got my account Reopen now. I really apreciate for what you have done to me, i will keep My account in good standing and continue patronizing. GURO and Team King Chance.More power to business.

Dear Glenn,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Additional comments from the player:

"Hi its Glenn C********* here.Yes my account was Reopen but thers a problem Now they wont pay my winning Amount of 500 bucks.every Agent i chat asking my dovuments.isend it to them like. 5 agent sence i follow up my widrawal.But None of them get me back.Now i really dont know if my documents are secure also my bank information.they dont have plan to pay They seated by widrawal.Bec until now its 12 days still No progress att all.they keep asking my documents.which they alraedy have.why this casino still in good reputation despite of there doings.i know im not they only one have this experience.i hope im.wrong but this casino has a ln influence to the the compliant sector which is the only players are hope.im not talking about GURO But in some other compliant sector.they are not sincer in there business.they always lie to players.asking documents so many times.its totally Not Good.im not gonna talk any agent at all.bec.everytime same proccess asking documents without progress.why keep on business if they will not be able to pay.i spent over a hundred dollars for the 500 hundred winning."

Hey Glenn,

I had a look and it appears you completed the necessary documents for validation however there is still no payout method on file for you. I went through all of your casino correspondence to see if it had been submitted but couldn't locate it.

I'll have one of my agents reach out to you via email and walk you through the process.

Watch for that email, follow the instructions, and we should be able to get you on track here.

Best,

Nick and Kings Chance

Dear Glenn,

keep me informed about your progress, please.

Thers is no progress at all bec.all of the agent who ask me to send my documents.the all have deleted the documents that i send simple as that.so thers no chance that you can see documents that i have send bec.they all have deleted it.so how come thers a progress happen.

I dont know exactly how come they have a good reputation in there rating despite all of this.and i believe it bec.they have money for all of this.

Thers no imposible of money

King Chance Casino they connot be trusted espicially there agent they all participated with it comes to denial.pretending they will not receive documents from me.but they all delated it to wash there hands.

Greetings Glenn,

I assure you that myself and the team who works for me have no further objective than to assist you in any way we can. It's what we do.

Please find the email from Steve, reply to him and follow his instructions or it is impossible to assist you further.

Best wishes,

Nick and Kings Chance

Thers is no email from steve.i dont know where to believe now.i trust Guro i will leave it to there team.if my 500 bucks is enough to to make change there review ratings then i rather than Nothing.

Dear Glenn,

in order to proceed with your case, you need to follow Nick's instructions. Try to check your email once again, check your spam folder. If you really didn't get that email I think we can ask Nick to resend it once again.

I am sorry but its Not Neck you mention in your emailed.and really even here.ive been sorrounded by now.with one entension to lost me to get through it. Wow Roots are working

Its steve brown brown emailed me.but those representative from GURO.its just a one time conversation.they send me email they dont care after.its never happen that all those guys emailed me.never heared them again after getting them back.

And The Documents that steve ask some of it its Not as wire transfer required as i consult it to the Bank Manager.and also deferent on what King chance support agent required.can you imagine asking me whre i was burn.and when my account was open.its a strange as The Bank Managers says.

For hundreds of thiusands Relie to GURO I am one of them.for all one Goal to be help by the Most trusted independent Compliant center. And we All hope.that we're in a good hands.

Hey Glenn,

Steve works for me and the casino. All you need to do is complete the information as detailed and send it back to Steve. I see you have already responded however your response does not include the necessary information. Until the information is complete we can't move forward here so please get it to him so we can assist.

Best,

Nick and Kings Chance

Hi its Glenn Here.thank you for your responce I receive steve email and we.are working on it i just wait to hes reply to my Last message.i got everything ready. Thank you for your underdtanding Nick im just lost in this proccces.

Hi its Glenn here.Documents are completatly submitted through email Via Steve Brown.Pls update Me.Thank you GURO.

Hey Glenn,

We need you to follow Steve's instructions, please fill out the banking form as provided. All details need to be typed complete and correct as it will then be copy/pasted into your account to avoid human error on our end. We can't use pictures, screen shots or image files.

Thanks,

Nick and Kings Chance

Hey Glenn,

Thanks so much for your cooperation. Good news, your payout details are now complete and the first payment was sent to our 3rd part for disbursal as a wire payment on Friday the 17th. As a general rule we are looking at 3-10 business days before this is reflected in your bank account, once it arrives let me know here and we'll move forward on the next payment.

Best wishes,

Nick and Kings Chance

Dear Glenn,

I'll extend the timer, please, let me know when you'll receive the payment.

Hi its Glenn here.i did receive the first payment.thank you

Dear Glenn,

can you please specify how much did you receive and what amount is remaining?

Remaining amount 2,300

Hi william its Glenn here.My first widrawal is they give the exact amount.thank you very much.

Dear Glenn,

keep me informed about your progress in withdrawing your winnings, please.

Ok

Dear Glenn,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey all,

Just an update, the final payment was released to our 3rd party on Monday the 27th of September and should arrive in your bank account in the coming days Glenn. 3-10 business days is pretty standard.

Let us know when it comes in!

Best,

Nick and Kings Chance

Yes it comes thank you Guro and more power

Dear Glenn,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru