The player from Greece had been waiting for a 195 Euro withdrawal for over a week despite the casino's claim that Visa card withdrawals would take 1 to 3 days. The player had requested the withdrawal on the 24th of March and it had been his first time making such a request. After the casino's representative was unable to locate the player's account, the player had provided additional details. Eventually, the player received his withdrawal after 15 days. We had marked the complaint as 'resolved' in our system after the player confirmed he had received his funds.
Kingmaker Casino - Player’s withdrawal is delayed.
Amount: €195
Kingmaker Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello! I have been waiting for a withdrawal of 195 euros for a very long time, over a week! The company claimed it would take 1 to 3 days to make a payment via a Visa card withdrawal. Could this be a scam? Please help me to get my money!
Automatic translation:
Public
Public
7 months ago
Dear aggelospap90,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
7 months ago
Translation
I requested withdrawal on 18-3-24 and it is the first time, I have not requested it before!
Automatic translation:
Public
Public
7 months ago
Thank you for your reply, aggelospap90. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
Public
Public
7 months ago
Hello @aggelospap90,
We're sorry you had a bad experience on our platform. Withdrawals can take a while sometimes. We'll investigate this further and come back to you with an answer.
Note that today is a bank holiday for our support partner, so unfortunately we won't get the answer today, but as soon as we get an answer, we'll make sure to let you know.
Sincerely,
Kingmaker Team
Public
Public
7 months ago
Translation
ok I'm still waiting! I haven't received any money
Automatic translation:
Public
Public
7 months ago
Hi @aggelospap90,
Unfortunately, we cannot locate an account with the email provided, can you please send us an email to complaints@kngpartners.com with the email you created the account on Kingmaker and your Player ID?
Public
Public
7 months ago
Translation
ok i got paid today after 15 days thank you very much
Automatic translation:
Public
Public
7 months ago
Dear aggelospap90,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
