The player from Greece had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests and asked him to wait for at least 14 days before escalating the matter. However, the player confirmed that no further identification was needed. Eventually, the player's issue was resolved, and he confirmed that his winnings had been credited to his account.
Kingmaker Casino - Player’s withdrawal has been delayed.
Amount: €450
Kingmaker Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Good morning, I have requested 2 withdrawals, one €250 from 5/16/24 and the other €200 from 5/17/24. so many days have passed and it still hasn't been completed, they say I have to wait three working days. the three working days passed and now they tell me that there is a technical issue.
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5 months ago
Dear stefanoglouaxilleas,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
My money has been credited. Thank you very much !
Automatic translation:
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5 months ago
Dear stefanoglouaxilleas,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
