HomeComplaintsKingmaker Casino - Player believes that their withdrawal has been delayed.

Kingmaker Casino - Player believes that their withdrawal has been delayed.

Amount: €450

Kingmaker Casino
Safety Index:High
Submitted: 06 May 2024 | Case closed : 27 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. His money hadn't been received yet. The player had claimed that his account didn't require verification and he was waiting for a refund of a rejected deposit of 20 euros. We had tried to reach the player for further clarification but received no response. Due to the lack of communication from the player, we were unable to investigate further, leading to the rejection of the complaint.

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6 months ago

Still waiting for my withdraw

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6 months ago

Dear stevechai,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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6 months ago

They say my account doesnt need verification and i am still waiting for my Rejected deposit of 20 euros that is missing from my bank

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5 months ago

Dear stevechai,

Have you received your withdrawal from the casino yet?

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5 months ago

Dear stevechai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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