The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn't been received yet. The Complaints Team had advised her that it was common for withdrawals to take some time due to KYC verification or a high volume of withdrawal requests. They had asked her to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player later confirmed that she had received her payout. Consequently, we marked the complaint as resolved.
Kingmaker Casino - Player believes that their withdrawal has been delayed.
Amount: €400
Kingmaker Casino
Safety Index:HighSafety Index
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8.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
I initiated a withdrawal of 400 Euros on the 27th of March, 2024, but I haven't received any feedback yet. The money is still not in my account.
Automatic translation:
Public
Public
8 months ago
Dear Einzigartig,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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Public
8 months ago
Dear Einzigartig,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
