Kinghills Casino - Player’s winnings haven’t been received yet.

I could deposit to Kinghills without any issues but when I am trying to get my withdrawals they are not getting back to me. I have provided every form of documentation they require. They have asked for a bank screenshot proving deposit. You cannot screenshot from a online banking app due to security and privacy reasons. I have provided them with an image of the deposit. Still no feedback. I keep getting fobbed off by their customer service stating to wait a little longer. They are beyond slow at coming back to any email I've sent requesting a full explanation as to why I haven't received my winnings. I have provided my card details/bank statements/ image of proof of deposit and they still have my withdrawals pending. All I get is generic robotic responses.

Dear Hanman-2024,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Received my withdrawals eventually as persistent messaging and emailing them

Dear Hanman-2024,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru