The player from Hungary faces ongoing verification issues with the casino, having submitted an ID, bank statements, and multiple documents proving funds from other casinos and crypto transactions. Despite providing these, the casino refuses to accept the documents and does not provide a clear reason for the rejection, despite a total deposit of 5000 euros.
Kinghills Casino - Player’s verification is delayed.
Amount: $800
Kinghills Casino
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Case summary
3 hours ago
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13 hours ago
Hello, i have problems with my verification, they asked an id, a proof of bank statement
They accepted those, but they asked proof of funds
I sent them so much documents about winnings from other casinos and transactions about selling my crypto, but they refuse it all and they dont give me clear reason why
Keep in mind i deposited about 5000 euro overall and i showed them about 10x proof of winnings or crypto selling
I cant upload it all, but if you need i can send it in email
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4 hours ago
Hello Drakkor,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kinghills Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- When where those documents you stated approved?
- When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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