Kinghills Casino - Player’s verification is delayed.

Hello, i have problems with my verification, they asked an id, a proof of bank statement

They accepted those, but they asked proof of funds

I sent them so much documents about winnings from other casinos and transactions about selling my crypto, but they refuse it all and they dont give me clear reason why

Keep in mind i deposited about 5000 euro overall and i showed them about 10x proof of winnings or crypto selling

I cant upload it all, but if you need i can send it in email

Hello Drakkor,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kinghills Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• When where those documents you stated approved?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello, they finally accepted my verification

Now they check my account and now i waiting for my withdraw also

Hello, they declined my proof of funds again, they dont give me any reason why

Hello, they still dont answer me

Hello Drakkor,

Thank you for sharing the casino's email. Based on their request, it appears they require a statement of your salary or regular income for the past 90 days, rather than records of winnings or cryptocurrency sales.

Could you please confirm if you have such income documentation available?

Looking forward to your response.

Best regards,

Nick

I dont have regular income in the last 3 months

My money is savings and winnings from other casinos, their other casino accepted it (bdmbet) and they are in the same managmant so i dont know whats the problem with it

Why they dont accept my winnings as proof of funds when clearly my deposits to their casino is from other casinos and i sent them every proof of it

Also they dont answer to my emails and the live chat is not available for me so its hard to communicate with them

Also here it says "proof of winnings" so they should accept that document

Hello Drakkor and thank you for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Drakkor,

I have reviewed your case and am sorry to hear about the difficulties you are facing with the verification of your source of funds. I will reach out to the casino on your behalf to see what can be done regarding your situation.

In the meantime, could you please provide more details about the documentation you submitted? Specifically, did you only send Revolut transactions, or did you also include screenshots confirming your accounts at other online casinos and withdrawal history that corresponds with the payments on Revolut?

Dear Kinghills Casino, I invite you to participate in this conversation to help resolve the player's complaint. Could you please provide more information regarding this case? Specifically, can you explain why the player's documentation was rejected? Additionally, do you accept winnings from other online casinos as a source of wealth, considering the player does not have any other income?

I look forward to hearing from you. If you have any supporting evidence, please feel free to send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Yes, I sent them in email about 15 screenshoots about my winnings from other casinos

Hello Drakkor!

Thank you for providing the necessary documents and bringing this issue to our attention.

We want to reassure you that our team is giving this matter the utmost priority and is actively working towards a resolution. We are committed to resolving the issue in a way that is fair for both parties, and we will keep you informed as soon as we have an update.

We appreciate your patience and cooperation during this process. Should you need any further assistance, please feel free to reach out.

Kind Regards,

Kinghills Casino

Thank you for checking the issue, Kinghills Casino. Please, update us as soon as you have the results after reviewing the player's documents.