The player from Croatia reports that their account was closed after winning over 3,000€, with the casino support refusing to provide a reason despite receiving requested documents.
Kinghills Casino - Player's account is closed without explanation.
Amount: €4,700
Kinghills Casino
Safety Index:Fresh casinoSafety Index
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6.5
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Case opened
Current status
Waiting for player to reply
6d 13h 23m 58s
Case summary
10 hours ago
Public
Public
yesterday
After i won over 3k through betting my account got closed for no reason and after contacting the support through their e mail I they did not want to tell me why and after sending the seeked documents still did not open my account or even tell me something.
Public
Public
10 hours ago
Dear PakistanskiZec,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Have you received any confirmation regarding the successful verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
PakistanskiZec has 6d 13h 23m 58s to reply
