The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn't been processed yet. After our team's intervention and communication with the casino, the player confirmed that she had received her withdrawal. However, she expressed dissatisfaction with the casino and chose to close her account. The issue was thus resolved with the player successfully receiving her winnings.
Kinghills Casino - Player claims that payment has been delayed.
Amount: £200
Kinghills Casino
Safety Index:Fresh casinoSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Iam waiting for a withdrawal of 200 pound it says its pending then the next day it get put back into my gaming account speak to an agent they tell me to withdrawal and then the same happens the next day its been cancelled then its back in my gaming account I'm really getting fed up now obviously its a scam site
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1 month ago
Dear lisamcintosh57,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear lisamcintosh57,
Have you received your withdrawal from the casino yet?
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1 month ago
Dear lisamcintosh57,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
