The player has deposited money into her account, but the funds seem to be lost. The player deposited incorrect amount via cryptocurrency even though the amount was clearly stated in the account.
Kingdom Casino - Player’s deposit has never been credited to her account.
Amount: 0.184 mBTC
Kingdom Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Kingdom Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I paid directly via the QR code with coinbase on request where my deposit was kept, it said I should wait an hour, now the support says that my money is unfortunately completely lost because the amount would have been too small.
no credit or refund would be possible.
Automatic translation:
Public
Public
3 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I checked the Bitcoin deposit option at this casino, and it clearly states that the minimum deposit is 0.0002 BTC:
I understand this situation must be very frustrating for you, however, unlike the credit card payment system, the cryptocurrency system is so extensive and complicated, that issues like this can easily occur. Sadly, once you send the transaction incorrectly, there is usually no way back. I hope you understand we cannot punish casinos for something that is not their mistake. The only thing I can do for you is to recommend being more careful next time.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
if I knew or had been given correct information then my deposit would have been higher. 0.016 mbtc would have been enough, that is a few cents.
I don't find it comprehensible, logically that I would have paid the few cents on it if I hadn't read at least 5euro / 0.0001btc.
Automatic translation:
Public
Public
3 years ago
I am sorry Sandra, but deposit limit and withdrawal limit information available directly in your account are always more up to date than what is shared on the general banking page, as these limits might vary from country to country. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
