The player from Japan experienced excessive document requests from the casino, having submitted multiple forms of identification. After delays in obtaining notarized documents due to work commitments, the player’s entire balance was confiscated after four months. The Complaints Team concluded that the complaint was rejected due to the player's failure to provide the required documents when requested, indicating a lack of cooperation with the casino's verification process.
Kingamo Casino - Player’s winnings have been confiscated due to document delays.
Amount: €1,169
Kingamo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
Kingamo Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
