HomeComplaintsKing Johnnie Casino - The casino website is not working properly.

King Johnnie Casino - The casino website is not working properly.

Amount: A$25,000

King Johnnie Casino
Safety Index:Above average
Submitted: 06 Oct 2021 | Case closed : 21 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago

Hi,


im currently a VIP Member at Johnnie Kash King. I’ve been unable to log in for the past 4 days. The website states that they are currently under maintenance. Yet I’ve sent multiple emails to my vip support manager with no response.

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2 years ago

Dear Nick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website and didn’t experience the same difficulties. The website seems to be working at the moment. Since you have filed this complaint yesterday, could you please advise if the issue is persisting?

Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Dear Nick,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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