King Johnnie Casino - Player’s struggling to withdraw their winnings.

https://www.johnniekashkings.com/login

when u play here u become a vip I won 6th May and they keep stalling

Dear Shurmey,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

This was their reason. Their payments system failed and something about my address not being captured. They have escalated to their finance team but no response yet

My Account fully verified they can’t give me a time frame abd won’t elaborate whther it’s an issue with other players

Thank you very much, Shurmey, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hello Shurmey,

I looked at your complaint and will do my best to help you. I would like to invite Johnny Kash Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi guys,

We would like to apologize to the client because we are indeed having major delays from the bank to process payments to our clients. On our side the payments was released on the 05 May 2021 and we only discovered a few days ago about the delay in a lot of payments. We will get in contact with the client and we can assure you that we will have this issue resolved.

Regards

Levi

Dear Casino,

keep us updated about progress, please.

they want me to to request a trace but they need to do it on their end.

Hi guys,

We will keep all updated as our finance team are working around the clock to get this resolved.

Regards

Levi

We would like to ask the King Johnnie Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Close thanks

Hi guys,

We have been advised that this issue has been resolved by the processing house. Can the client please confirm if funds have been received

Regards

Levi

Dear Shurmey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It’s resolved

Dear Shurmey,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru