The player from the Netherlands had requested self-exclusion after suffering significant losses and had expressed a desire to recover his funds. We had attempted to engage with the player to better understand his situation and to clarify why he believed he was entitled to a refund. However, despite extending the response time by seven days, the player did not respond to our queries. Consequently, we had to reject the complaint due to the lack of further information from the player.
King Billy Casino (Curacao) - Player requests a refund.
Amount: €1,500
King Billy Casino (Curacao)
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
King Billy Casino (Curacao) has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
I have lost a lot of money and I want my money back. Please block me so I don't play again.
Automatic translation:
Public
Public
11 months ago
Dear sezersalioglou893,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you believe you are entitled to a refund?
Also, please note that you contacted casino.guru. I don't have access to your casino account therefore I cannot block it. Have you already requested the account closure directly from the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
