HomeComplaintsKinBet Casino - Player's withdrawal request is delayed after account closure.

KinBet Casino - Player's withdrawal request is delayed after account closure.

Amount: €100

KinBet Casino
Submitted: 13 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 13h 36m 28s

Case summary

The player from Germany requested a withdrawal of 100 euros and self-exclusion on Kinbet, which led to the closure of their account and cancellation of the withdrawal due to a technical error. Despite multiple inquiries to support over the past month, the player receives only standardized responses, leading to concerns about the payout.

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Translation

Hello,


On December 19, 2024, I requested a withdrawal of 100 euros and a self-exclusion on Kinbet. Shortly after my account was closed, my withdrawal was automatically canceled due to a technical error. I then contacted support, who assured me that the issue would be addressed. Since then, I have asked at least five times why this simple transaction has not been processed, but each time I receive the same standardized response. Since it has now been almost a month, I am assuming that Kinbet does not intend to pay out the 100 euros.


I would appreciate any help, as communication with the casino is pointless.


Kind regards and many thanks in advance

Automatic translation:
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Dear lolseinsohn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Do I understand correctly that you currently don't have access to your casino account?
  • Have you made any successful withdrawals before?
  • Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

Hello Kristina,


thanks for the quick reply!


Exactly, I no longer have access to my account and this would have been my first withdrawal on Kinbet. The KYC process on Kinbet and the casinos operated by the same company seems to be automatic, as I have never had to provide any documents and under the "verification" point it always said that I did not have to verify my account. That is worrying in itself, but I have only had problems with withdrawals on Kinbet from all the sites operated by this company.


I have now asked support several times to reopen my account for a short time so that I can request the withdrawal again, but each time I only get an automatic response. Supposedly the responsible department would take care of it, but since it has been almost 4 weeks now, I assume that Kinbet no longer wants to pay out the 100 euros.


Thanks for your help, I hope the casino changes its stance once it sees this complaint.


I can happily forward some of the emails I have written and received so far to you, but every time I get the same automated response from Kinbet.


Best regards!

Automatic translation:
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Thank you very much for your reply, lolseinsohn. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Waiting for approval
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Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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