KinBet Casino - Player’s account remains open despite multiple closure requests.

Casino don’t close my account.I try many times to close ..casino try to leave open.Send screenshots from chatting to check it.Thanks Casino Guru.

Dear ignatiadis64,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika