The player from Sweden reported that an underage person had accessed their Kim casino account due to an unlocked phone, resulting in a loss of 283€. The complaint was rejected because the player was held responsible for their account and all activities associated with it, including unauthorized access by third parties.
Kim Casino - Player's funds lost due to underage access.
Amount: 3,150 kr
Kim Casino
Safety Index:HighSafety Index
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
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4 months ago
Translation
An underage person accessed my account and my funds on my Kim casino account. This happened because I left my phone unlocked. He lost all of my 283€, and I have tried to get the casino to resolve this, but I have received unsatisfactory replies.
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4 months ago
Dear GustavT,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. If you have provided access to your casino account to a third party which is strongly prohibited the casino will not be responsible.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint as unjustified. Thank you in advance for your reply and understanding.
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4 months ago
Translation
Unfortunately not, that's what happened
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4 months ago
Thanks for your reply.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
