Khelraja Casino - Player's withdrawal is delayed after verification.

Khelraja doing froud with me i win 10800 inr in total 4 days i submit documents fir kyc khelraja deducted my money and asking your documents is terporary i ask them i provide every document what they want but they not giving my money they done my account verification but not giving my money please help

Dear Gourav1235,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Khelraja Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly your winnings were confiscated? Did the casino cite any rules being broken?

Did you achieve your winnings in the casino with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I win all my money with my real balance

I did not break any rule but khelraja asking my document is fake i ask them i provide each and every document they want because i m genuine person but they doing froud asking me our decision is final

Secondly, they done my account verification if my document is why they done my account verification now they not giving my money please help me

Could you please send me the document you submitted to the casino for verification, please?

My email is tomas@casino.guru

I'll await your reply.

Dear Gourav1235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.