I got highly abused by khelraja casino, i registered at khelraja in march 2023 and was regular player here , they take kyc during first withdrawal, i had successfully completed their kyc and have taken several withdrawals and also made several deposits, problem actually started when i won significant amount here, i only play with real money and didn't took any bonus, from combination of slot gameplay and live casino i managed to win an amount of 3 lakh 20 thousand, and requested withdrawal, then i got an email from them stating they have found inconsistency in my documents, and requested for additional documents, i already provided them aadhar card with selfie, pan card with selfie, voter id with selfie, then suddenly on 21 December when i login to my account i found they have deducted my winnings and kept my last deposit of 18000 and asked me to withdraw it, when i withdrawal it they have simply closed my account and deducted my all winnings , stating my documents are fake it is clear scam from their side, if my documents are fake how was they paying the regular withdrawal before and when i won significant amount they simply deducted my winnings and closed my account, i already asked them to conduct video call and confirm the documents there if they have any doubts or i can also give notarized documents from court if needed, but they are not ready to listen to me , i request casinoguru team to kindly help me in this regard , i am attaching my conversation with their support team here, kindly help me please
I got highly abused by khelraja casino, i registered at khelraja in march 2023 and was regular player here , they take kyc during first withdrawal, i had successfully completed their kyc and have taken several withdrawals and also made several deposits, problem actually started when i won significant amount here, i only play with real money and didn't took any bonus, from combination of slot gameplay and live casino i managed to win an amount of 3 lakh 20 thousand, and requested withdrawal, then i got an email from them stating they have found inconsistency in my documents, and requested for additional documents, i already provided them aadhar card with selfie, pan card with selfie, voter id with selfie, then suddenly on 21 December when i login to my account i found they have deducted my winnings and kept my last deposit of 18000 and asked me to withdraw it, when i withdrawal it they have simply closed my account and deducted my all winnings , stating my documents are fake it is clear scam from their side, if my documents are fake how was they paying the regular withdrawal before and when i won significant amount they simply deducted my winnings and closed my account, i already asked them to conduct video call and confirm the documents there if they have any doubts or i can also give notarized documents from court if needed, but they are not ready to listen to me , i request casinoguru team to kindly help me in this regard , i am attaching my conversation with their support team here, kindly help me please