The player from India had had an issue with depositing money through the UPI 3 channel, as the funds had not reflected in his casino account. The Complaints Team had advised him to contact his payment provider for an investigation, which could have taken approximately a month. They had also suggested he refrain from making more deposits until the issue was resolved. The player later confirmed that he had received a refund. Consequently, we had marked the complaint as 'resolved'.
Khelraja Casino - Player’s deposit issue with website.
Amount: 1,750 INR
Khelraja Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
I had made deposit on this fraud website on 29th November through UPI 3 channel
But he ripped my money
Public
Public
10 months ago
Dear Pranay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
10 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Pranay, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
