The player from India had made a deposit of 750₹ through the UPI3 channel on October 15, and the amount had been deducted from his bank account but was not credited to his casino account. Eventually, the player confirmed that the deposit issue had been resolved and the complaint was then marked as 'resolved' in our system.
Khelraja Casino - Player's deposit has not been credited to casino account.
Amount: 750 INR
Khelraja Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I had deposited 750₹ on 15th October through UPI3 channel and my deposit is not credited but already debited from my bank account.after complaint to Coustomer Support they taken all the screenshots and details and told me that the deposit will Credited with 3 working days but now 1week has passed and they ripped my deposit.
Please take strict action on this fraud website thank you.
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1 year ago
Dear Pranay,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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1 year ago
Dear Pranay,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear Pranay,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
