The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We advised the player to wait at least 14 days and cooperate with the casino for KYC verification. After a follow-up, the player confirmed receiving the withdrawal. The complaint was marked as resolved.
KheloStar Casino - Withdrawal of player's winnings has been delayed.
Amount: 40,000 INR
KheloStar Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
KheloStar Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Khelostar team marked my withdrawal request as successful, but actually I haven't received the funds in my bank account.
Usually withdrawal is received within 15 minutes, and withdrawal is marked as successful only once the funds reaches bank account of the user.
But i am very worried as they have marked my withdrawal as successful, but i haven't actually received the withdrawal in my bank account.
Kindly help me please 🙏
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5 months ago
Dear Deepakrajplease,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Dear Deepakrajplease,
Have you received your withdrawal from the casino yet?
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4 months ago
Dear Deepakrajplease,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Dear Deepakrajplease,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
