The player from India had requested a withdrawal of 59,750 rupee from an online casino. The casino had confirmed the withdrawal, however, the player had not received the funds. The casino's customer service had only responded by stating that the withdrawal request was under verification. Despite our efforts to assist and request for more information, the player did not respond to our messages. Consequently, we had to close the case due to lack of communication from the player's end.
KheloStar Casino - Player’s withdrawal has been delayed.
Amount: 59,750 INR
KheloStar Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
KheloStar Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Tomorrow I will withdrawal request 59750 rupee withdrawal showing is successful but amount not received coustomer care only same answer tell me your withdrawal request under verification huge loss this casino but big withdrawal not provide me help me 😭😭😭😭 game id 864860. Don't deposit this casino scaming the money
Public
Public
9 months ago
Dear kmfaheem83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Do I understand correctly that your payment is still pending inside the account without being processed?
- Could you please specify how many days ago was your withdrawal requested?
- Was your account successfully verified already?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
8 months ago
Dear kmfaheem83,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
8 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
