The player from India had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. After he raised the issue with the Complaints Team, he had been advised to wait for at least 14 days after requesting the withdrawal. He was also asked to confirm that he had passed the KYC verification and whether he had made any successful withdrawals before. The issue was eventually resolved.
KheloStar Casino - Player believes that their withdrawal has been delayed.
Amount: 26,000 INR
KheloStar Casino
Safety Index:Below averageSafety Index
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5.4
KheloStar Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
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12 months ago
I had withdrawn a sum of rupees on 17.12.2023 and till date it hasn’t been processed in my account though the transaction show it’s successful.
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12 months ago
Dear Sonam12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Thank you for your reply, Sonam12. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
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11 months ago
Dear Sonam12,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
