Kenokz Casino - Player’s deposit has never been credited to her account.

I auth a deposit of $9.50. my bank shows that $10.95 was deducted. The money was never put into the game and was told they had to send the info to the specialist. When I asked how long that would take they didn't know. Very very upset!

Dear Mary,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes approximately one month. In these cases, casino has its hands tied. I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Petronela

i will. Thanx. I also don't understand how they can debit more from someone's account than authorized.

Thank you in advance Mary.

Dear Mary,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.