The player from Brazil was unable to access her winnings as the casino demanded additional fees for alleged tax purposes and had blocked her account. The casino in question, KBBET, appeared to be fraudulent, displaying fake licenses and lacking clear terms and conditions. There were multiple active complaints against this casino on a Brazilian gambling forum, all involving players being asked to deposit money to enable withdrawals, but never receiving their winnings. We advised the player not to deposit any more money and to report the incident to the police or a relevant legal authority. Unfortunately, we could not provide direct assistance in this case.
KBBBET Casino - Player’s account has been blocked.
Black points: 642
Amount: 3,295 R$
KBBBET Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
KBBBET Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
6 months ago
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6 months ago
Translation
I played, won, they extorted 199 from me and then another 468, now they want an additional 593 saying it's for tax. They've blocked my game and I can't withdraw even a smaller amount.
Automatic translation:
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6 months ago
Dear Remorena,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with KBBET Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Do I understand correctly that the casino wants you to send them the money for alleged tax purposes?
If a casino is asking for additional money under the guise of taxes or any other reason upon withdrawal, it could be a red flag for fraudulent activity. Reputable casinos typically don't require extra payments beyond what's necessary for legitimate fees or taxes, and they should provide clear terms and conditions for their services. If you're uncertain about the legitimacy of a casino, it's wise to refrain from sending any further funds and to consider finding a more reputable and transparent platform for your gaming needs.
To be honest, this platform resembles a fraudulent casino, as it claims to possess several gaming licenses that are fake and lacks any Terms and Conditions.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 months ago
Translation
Hello, thank you for your feedback. Yes, they require a deposit which according to them would be for tax purposes in order to be entitled to a withdrawal. Thanks
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6 months ago
Could you please send me all the communication between you and the casino customer support that could be relevant to the investigation of your case?
You can either send the screenshots here, or send me the emails or transcript to veronika.l@casino.guru. Thank you.
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6 months ago
Dear Remorena,
We conducted a thorough review of KBBBET Casino, and in addition to the red flags I mentioned in my initial response (such as fake licenses and the absence of Terms and Conditions), we discovered several other indicators that suggest this platform is fraudulent.
There are several active complaints on the Brazilian gambling forum, all from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.reclameaqui.com.br/empresa/kbbet/lista-reclamacoes/
A legal online casino never asks for a deposit commission for alleged "tax purposes for the platform". I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
