Kazaboom Casino - The player's unable to withdraw her money.

I’ve won 2000 euros which they refuse to pay out saying I have 2 accounts but one belongs to my partner ! T&C states if u have more than one account per household make live chat aware which I have with Mike who was on live chat at the time ! I have not breached any T&c and I’ve played on this site for months after that situation was sorted ! All my emails and live chats are being ignored cos they’ve ran out of excuses not to pay me !

Hello Jennings83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kazaboom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you partner create his casino account? Did you both used bonuses or played from the same device? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Jennings83,

Is there any conversation with this Mike saved which you could forward us as a proof of your claim?

If yes please send it to nikolas.b@casino.guru.

Kazaboom are now saying it doesn’t matter that my partner had account , there saying I can’t receive my winnings cos I had 2IP addresses which is lies , I’ve asked for proof but they said they don’t need to show it to me ! They also said my account states I’m in USA but I’m in the uk and my acct is fully verified with a uk ID card ! They have now offered to pay my deposits back to me which is 328 this was Wednesday I wasn’t happy cos I’m losing 2000 but I accept if I received it that day but I have not received any yet and it’s Friday ! No one is replying to my emails and Claire who was helping isn’t online so apparently they had a meeting and they decided to just pay me my losses ! So I think that show I have not done nothing wrong they just don’t wanna pay me out

Hello Jennings83,

Did you ever use any software to alter your IP? Do I understand it correctly that you have accepted the refund of the deposit?

If yes, please note that it is very likely not possible to forward the money the same day you wished for as the payment may take up to a few days, even a week.

Dear Jennings83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.