Kaulana Casino - Player’s withdrawal has been pending.

My verified credit card will not accept my withdraw and I am asking for a wire transfer to my savings account and kahuna won't facilitate it even though they say they will at my cost for expenses incurred in their terms and conditions. They only office banks o don't have an account with. My bank is one of the largest so shouldn't be too hard. Not getting any help from their customer service team.

Dear Mark,

Thanks for submitting your complaint and I’m sorry for your troubles. Could you please answer a few questions so that I can fully understand what the issue is? Did you successfully complete the KYC (verification) in this casino? Have you ever made a successful withdrawal before? Also, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Thank you so much for your reply.

Best regards,

Satrio

Hi and thank you for your help. My account is verified but never withdrew as my credit card won't allow it. I just want a wire transfer to my savings account. They are only sending me very standard responses via email and won't answer me on their live chat last time. I can send u a copy of the emails if you like. Thanks again. 

Just to update. I only have 1000 left on my account as I played last night and lost. Now just want what I have remaining before I spend it. Thanks..

Hi Mark,

Thanks for your reply. I have contacted the casino representative regarding your issue. Hopefully, they will get back to us soon.

Regards,

We would like to ask the Kahuna Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I used this casino on the basis of good reviews and one of those was by casino guru. I hope u pass the negative feedback on to possible future users of this site to avoid the bad experience i have had. I continue to appreciate your help and support on my behalf. 

The complaint is being rejected as per player request and the case is now closed.