Kaulana Casino - Player’s withdrawal has been delayed.

Requested a withdrawal on the 6th of December. Was not received contacted kahuna live chat, advised that someone in finance would contact me. Was never contacted.

Contacted them via live chat again, this time was told that there was a delay with the processing of the withdrawal and that it didn't happen until the 14th of December- was assured I would have the funds by the 23rd. Srill nothing.

Contacted them again via live chat today. Was given no information just advised to provide bank statements and someone would contact me. No time frame for when this should occur, just told it will.

Have little hope that this will he resolved. Will not be playing with this casino again.

Dear Skye,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you made any successful withdrawals before? Have you passed the KYC?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Skye,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I had verified my account and successfully had withdrawals in the past.

After telling me that the withdrawal had been processed and returned from bank they told me that I will need to re-request the withdrawal. I did this, they then told me with that request that my account needed to be verified. I sent in the required documents, had my account re verified. Was then told that the withdrawal had been reprocessed.

They have now emailed me this morning and told me that they are unable to complete withdrawals via wire transfer at the moment and to use crypto. I do not wish to use crypto. Wire transfer is listed as an accepted transfer type, I want to use this.

This casino is a complete joke. The customer service is terrible and nobody there knows what they are doing.

I have now emailed asking when wore transfer withdrawals will he available again.

Thank you very much Skyebohe for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

I would like to ask Kahuna Casino to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Could you please advise if your issue still persists? I'm extending the timer by 7 days, to give the casino enough time to respond. However, if we won't receive any answer within the given time, it will be closed as unresolved.

Dear Skyebohe,

I'm really sorry that we are not able to help you more but we still haven't receive any answer from the casino, and as it is unresponsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help. The complaint will now be closed as unresolved, which could lead to casino's rating deduction.

Best regards,

Nick

Casino.guru