Kaulana Casino - Player is struggling to receive his winnings.

I won money on the casino, I requested the full about and they asked me to verify my details by sending my back statement, passport and proof of address and pictures of the bank card used to deposit 

I sent them all through they replied with commonwealth withdrawals are not accepted! 
when I asked them why can I deposit from the bank but not withdraw with the same bank they ignored me and turned off my live support chat feature so I could not contact them.

ive tried to also email and have no response 

Dear Jace,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify if transferring the winnings to an e-wallet account, such as Bitcoin, has been offered to you as a solution? Additionally, could you confirm that you have completed KYC verification successfully? Thank you in advance for your reply. I believe, we will be able to help you to receive your winnings as soon as possible. 

Best regards,

Petronela

Dear Jace,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.