Kaulana Casino - Player complains about technical issues.

There games are rigged. Every time you start getting some wins the system gets a payment error issue & kicks you off. I had many issues & they refuse to give your money back.

Dear Terry,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. I would like to ask you to forward any proofs confirming that a technical issue took place to my email address: petronela.k@casino.guru. You can send me screenshots or your player’s history (if there is any discrepancy / irregularity visible). Did you notify the casino? 

Thank you in advance for your reply.

Best regards,

Petronela

Hi,

Yes I did notify them & they were not interested in doing the right thing by me. I also advised them I was going to take my complaint further. 

I'll send you some screenshots to the email you have me.

Kind regards 

Tracy (aka Terry)

Hi I emailed a couple of days ago to.the address you supplied... did you receive it? 

Dear Terry,

Thank you very much for your reply. Yes, I have received the screenshots. I contacted the casino regarding your problem. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Kahuna Casino, thank you in advance for your reply. 

We would like to ask the Kahuna Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Ok thanks 

Since we haven’t received any response from the casino regarding the issue (even after several attempts for contacting), we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.