The player struggles to verify her account as her documents are being rejected. The complaint was closed as the player resolved the issue with the casino.
KatsuBet Casino - The player struggles to verify his account.
Amount: €400
KatsuBet Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hello. I hope you can help me, I'm having problems with my verification and you want a screenshot with the payment and the name on one picture. Unfortunately, this is not possible, only with the payment and the Iban or just my name with the Iban. But somehow you don't want to fully understand or accept that. So I don't get any payout.
Automatic translation:
Public
Public
11 months ago
Hello buuuuh2017,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with KatsuBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you offer any alternate way to verify the payment? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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