Dear Marcin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made a successful withdrawal from this casino before? Have you already provided the required document to verify your payment method? If not, I would suggest you fully cooperate with casinos and provide all the required documents as soon as possible.
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Dear Marcin,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I understand correctly that you made a successful withdrawal from this casino before? Have you already provided the required document to verify your payment method? If not, I would suggest you fully cooperate with casinos and provide all the required documents as soon as possible.
Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina