HomeComplaintsKassu Casino - Player’s struggling to receive his bonus winnings.

Kassu Casino - Player’s struggling to receive his bonus winnings.

Amount: €1,200

Kassu Casino
Safety Index:Above average
Submitted: 03 Apr 2020 | Case closed : 19 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany has been accused of breaching bonus terms by placing a single bet greater than €6. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
3 years ago

Dear Marius,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have been accused of placing a single bet greater than €6 during the bonus play? Have your winnings been confiscated? Please could you send me a link of the specific bonus that you have played? I would like to check promotional terms and conditions. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards,

Petronela

Public
Public
3 years ago

Dear Marius,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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