The player from Germany has been accused of breaching bonus terms by placing a single bet greater than €6. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Marius,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have been accused of placing a single bet greater than €6 during the bonus play? Have your winnings been confiscated? Please could you send me a link of the specific bonus that you have played? I would like to check promotional terms and conditions. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela