Kassu Casino - Player’s deposit has never been credited to her account.

I transferred $ 150 to my account went to my account but the money did not appear in my account

Dear Sinnika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which payment method you have used for deposing funds into your account? Did you try to contact your payment provider? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

The money I put my e-bank account online bank kautta..niin I've always done

I own my bank account have been in contact with lähteneet..joten to have disappeared

I'll get my money back..through you

Thanks t: Blueberry

Thank you very much Sinikka for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for taking care of it..My money is missing though

Hello Sinikka,

It seems like this problem is based at your payment provider. Please note, if this is not a fault of the casino, we cannot punish it. I would like to know what is their standpoint in this situation. Have you tried to contact them?

Also, could you please send me a proof that you made a payment? You can post it here (we can mark it as sensitive information so it is not visible publicly) or you can send it to my email address - kristina.s@casino.guru.

Nothing ... investigate and return 150e to my account

Hello Sinikka,

I checked my emails and I don't see any evidence from you. Without it we cannot continue resolving this case. 

We need a proof of payment and the statement of a payment provider in this situation. If you haven't contacted the payment provider yet, I strongly advise you to do so and let me know what their standpoint is.

I put thiados today..what is a payment service..how i found it

Hello Sinikka,

You mentioned in your previous message, you deposited via e-bank account. So I would suggest you to contact your bank first regarding this issue. Sometimes the transaction just cannot be processed for some reason and the money probably never reached the casino if they didn't appear on your casino account.

But I still don't see a proof that the transaction was made. Please send it to my email address kristina.s@casino.guru. Without this proof we cannot continue resolving your complaint and I will be forced to reject it.

Where's all the stubbornness gone

The matter has been resolved, that is, all is well

Hello Sinikka,

so glad to hear this news! I am marking this complaint as resolved. Thank you for contacting Casino Guru and I hope you won't come across a problem like this again.