The player's account got closed for unknown reason. The complaint was closed as the player had no real money balance on his account.
Kas.casino - The player's account got closed.
Amount: ??
Kas.casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I registered at the casino on 05/22/2023. My account was closed right after registration.
At first I thought it was a technical problem. But the support then told me that they can deny access to any player without giving a reason.
I want to reiterate that there is no cheating on my part (no duplicate accounts!)
Maybe you can learn more about it.
Automatic translation:
Public
Public
1 year ago
Hello Neptun07,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kas.casino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you deposited any money into the casino before it got closed? When was the last time you spoke to the casino and what was it about? Did you get an explanation from them regarding the account closure?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello Nick,
No, I couldn't deposit any money because the account was closed immediately after registration.
I (as already written above) turned to the live chat.
There I was informed that the account had been closed by management. you referred to
"10.4 The Casino reserves the right to close your Player Account and refund you the amount of your account balance, subject to deduction of the relevant withdrawal fees, at the Casino's absolute discretion and without the obligation to give a reason or notify you in advance. "
Unfortunately I don't have the chat history. I asked the support to send it to me via email. But he didn't react to that.
I want to reiterate that I do not have a duplicate account at this casino.
Automatic translation:
