The player from Czech Republic is highly dissatisfied with hidden bonus terms. Player’s complaint has been resolved successfully.
Kartáč Casino - Player’s criticizing false advertisement of bonus.
Amount: 100 Kč
Kartáč Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Online Kartac disappointed me and in fact you Guru will also provide false information here.
100kc for completed registration is not true!
´´´´´´´´800kc and you get an entry bonus of 100kc!
Unfortunately, we do not have an online casino with such a loyalty program, due to which the player should return / recommend it. When I find out that the brush will be online, my hope has flared up and it will go out even faster.
In the end, I didn't even finish the registration here, let their loyalty program look interesting, but the fact that Casino deceives players right from the beginning is .....
Automatic translation:
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3 years ago
Dear Zafod Beeblbrox,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://www.casino-kartac.cz/vstupni-bonus:
Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.
Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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3 years ago
Dear Zafod Beeblbrox,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Thank you very much, Psychospore, for the update. Do I understand correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.
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3 years ago
As the problem has been resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Psychospore, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
