HomeComplaintsKartáč Casino - Player’s criticizing false advertisement of bonus.

Kartáč Casino - Player’s criticizing false advertisement of bonus.

Amount: 400 Kč

Kartáč Casino
Submitted: 09 Nov 2020 | Case closed : 25 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Czech Republic is highly dissatisfied with hidden bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.

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Translation

After full registration, you must first spin 3200 CZK from your own and only then you will receive a bonus of 400 CZK. It's a scam

Automatic translation:
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Dear Lukáš,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://www.casino-kartac.cz/vstupni-bonus:

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Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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Translation

You will get 100 CZK for registration, but not the tech 400, even if the conditions are the same.

Automatic translation:
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Dear Lukáš,

I’m not sure if I understood you correctly. The rules are not the same for 100 Kč and 400 Kč, please see below:


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Dear Lukáš,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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