HomeComplaintsKartáč Casino - Player’s criticizing false advertisement of bonus.

Kartáč Casino - Player’s criticizing false advertisement of bonus.

Amount: 400 Kč

Kartáč Casino
Safety Index:High
Submitted: 09 Nov 2020 | Case closed : 25 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Czech Republic is highly dissatisfied with hidden bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

After full registration, you must first spin 3200 CZK from your own and only then you will receive a bonus of 400 CZK. It's a scam

Automatic translation:
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3 years ago

Dear Lukáš,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://www.casino-kartac.cz/vstupni-bonus:

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Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.

Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

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3 years ago
Translation

You will get 100 CZK for registration, but not the tech 400, even if the conditions are the same.

Automatic translation:
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3 years ago

Dear Lukáš,

I’m not sure if I understood you correctly. The rules are not the same for 100 Kč and 400 Kč, please see below:


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3 years ago

Dear Lukáš,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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