The player from Czech Republic is highly dissatisfied with hidden bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Czech Republic is highly dissatisfied with hidden bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Czech Republic is highly dissatisfied with hidden bonus terms. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Lukáš,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://www.casino-kartac.cz/vstupni-bonus:
Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.
Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Dear Lukáš,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked promotional terms, and this is what I found https://www.casino-kartac.cz/vstupni-bonus:
Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter.
Let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Dear Lukáš,
I’m not sure if I understood you correctly. The rules are not the same for 100 Kč and 400 Kč, please see below:
Dear Lukáš,
I’m not sure if I understood you correctly. The rules are not the same for 100 Kč and 400 Kč, please see below:
Dear Lukáš,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Dear Lukáš,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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