The player complains that he hasn’t received a part of his free spins bonus. He contacted the casino, but he didn’t get a relevant explanation.
Karamba Casino DK - Free spins not added to the player’s account.
Amount: €12
Karamba Casino DK
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Bonuses are promised that I have not received again now. In the winter magic calendar I was able to collect strawberries yesterday, had deposited € 20 and started collecting. Always make me a tally to know where I am. I didn't get the 50 free spins again today. Then I started a chat, fie employees are stupid, I think that's unfsir, you should prove everything with a screenshot, I tried, couldn't upload anything, there was an error. The chat was ended by karamba. In the next attempt I also had no success in getting my free spins, and this employee also got in the way. I have to beg very often, that's not nice. I don't dare to say my personal data because I'm already platinum and I'm afraid to fly out. Just think it has to come to light that karamba is not quite as serious as you think.
Automatic translation:
Public
Public
4 years ago
Dear Franz,
Thank you for submitting your complaint. I am sorry to hear about your troubles. Have you contacted the casino again through email or live chat regarding this issue? If yes, could you please forward your last communication with the casino to me? Thank you in advance for your reply.
Best regards,
Satrio
