Kajot Casino - The player's winnings were voided.

So I got free spins I won 5 euros then I did the rollover and it went to 88 euros I sent my documents that they asked for later at the time of withdrawal they canceled my account for no reason saying that I was from Brazil and I didn't say anything about it so take it be careful with castino and rogue, when you go to deposit they will accept it, but if you make any profit they will cancel your account for no reason

Hello polianasouuza08,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Kajot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Was this your first bonus you claimed there? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I didn't make a deposit I got a bonus without a deposit until then they left it and we don't say anything that is restricted to Brazil, after I fulfilled the rollover and wanted to withdraw the money they asked for verification, when I sent the documents they closed my account just for that I managed to fulfill the rollover and that is very unfair

Hello polianasouuza08 and thank you for all the provided information. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello polianasouuza08,

I have reviewed your case and will contact the casino to see if I can help. In the meantime, can you please confirm which bonus you used?

We would like to invite Kajot Casino to join the conversation and participate in the resolution of this complaint.

Dear Kajot Casino,

Can you please provide further information regarding the player's eligibility for the bonus?

Kind regards,

Adam

bonus s no deposit I got free spins then they say I'm not eligible, how not? If I wasn't eligible then why did they let me use the rounds and only when I competed did they close my account, and it doesn't mention a single moment that Brazil is excluded in the terms

Thank you for the explanation, Kajot Casino.

Dear polianasouuza08,

I have checked the casino myself, and Brazil is not listed as an option in the registration form.

Can you please clarify if you have registered by selecting Portugal as the casino has stated?

Kind regards,

Adam

I didn't close any of your registrations that canceled my account and in fact I put Portugal not because I wanted false information but because I didn't find the option to put Brazil

Dear polianasouuza08,

As you have confirmed that you have input the incorrect country when registering at the casino I am afraid there is nothing more we can do to assist you.

The casino has acted in accordance with its terms and conditions regarding this matter, so this complaint will now be rejected.

I am sorry we couldn't be of more help on this occasion.

Kind regards,

Adam