The player from the Netherlands is concerned because the casino asked him to provide a bank statement. The complaint was rejected because the player didn't respond to our messages and questions.
I wanted to find out if it is an acceptable thing, if during the casino verification Kajot wants a bank statement from me, and when I send him a pdf file with my data, etc. Kajot Casino tells me that the bank statement from the REVOLUT bank, which has 60 million users is not valid, BUT THEY HAVE NOT WRITTEN THIS NOW IN THE TERMS AND CONDITIONS
Dear xgutek86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
I am afraid you will have to go through this process, and I would recommend that you fully cooperate with the casino and provide all the required documents as soon as possible.
Thank you in advance for your understanding.
Best regards,
Kristina