HomeComplaintsKajot Casino - Player has been asked to provide a bank statement.

Kajot Casino - Player has been asked to provide a bank statement.

Amount: ??

Kajot Casino
Safety Index:High
Submitted: 19 Jul 2022 | Case closed : 03 Aug 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from the Netherlands is concerned because the casino asked him to provide a bank statement. The complaint was rejected because the player didn't respond to our messages and questions.

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2 years ago

I wanted to find out if it is an acceptable thing, if during the casino verification Kajot wants a bank statement from me, and when I send him a pdf file with my data, etc. Kajot Casino tells me that the bank statement from the REVOLUT bank, which has 60 million users is not valid, BUT THEY HAVE NOT WRITTEN THIS NOW IN THE TERMS AND CONDITIONS





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2 years ago

Dear xgutek86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

I am afraid you will have to go through this process, and I would recommend that you fully cooperate with the casino and provide all the required documents as soon as possible.

Thank you in advance for your understanding.

Best regards,

Kristina

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2 years ago

Dear xgutek86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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2 years ago

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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