Kaiserino Casino - Player’s casino is inaccessible.

Hallo, ich kann die Onlaincasino nicht mehr finden.Seit 2 Tage lässt sich die Casino nicht mehr ereichtbar.Wo kann das Problem liegen?

Dear geri7771,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots4me Casino.

I tried to reach the website but it seems inaccessible for me as well.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any confirmation from the casino about the processing of your payout?
• When was the last time you were in contact with casino support and what did you discuss?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo Thomas, ich habe bei dem casino Slots4me seit 10 Tage eine spielkonto.Bis gestern hatt alles funtionieret,ich habe 2 mal auszahlungen angefordert und bekommen,zum zeit habe ich auf meine spielkonto noch 1000 € Guthaben und seit gestern kann ich nicht mehr die onlainseite auf den Casino aufrufen.

Thanks for your reply, geri7771

From the information I gathered, the casino is undergoing a rebrand.

Have you received any other information regarding your payout since your last message?

Dear geri7771,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.