The player from Singapore complains about an uncertain issue. We rejected this complaint as the same issue has been discussed previously inside another official thread. Player'r old complaint will be revaluated.
K9Win Casino - Player is experiencing an undefined problem.
Amount: 19,000 $
K9Win Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Dear Kyler,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
I I won a total of 19k plus, but I was denied withdrawal. They told me Kiss918 did not paid them. And keep on dragging till last year, I complaint thru casino guru, they get back to me. Offering to pay me 1k and ask to withdraw complaint before they pay the balance. After I withdrew, they refused payment again
Public
Public
3 years ago
Thank you very much, Kyler, for your reply. I understand now.
I would like to inform you that your old complaint https://casino.guru/k9win-casino-player-s-winnings-have-been-voided will be revaluated and this one closed since it is related to the same issue.
Thank you very much for your understanding.
Best regards,
Petronela
Casino.Guru
