The player from Singapore complains about an uncertain issue. We rejected this complaint as the same issue has been discussed previously inside another official thread. Player'r old complaint will be revaluated.
K9Win Casino - Player is experiencing an undefined problem.
Amount: 19,000 $
K9Win Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.1
K9Win Casino has a Safety Index of 6.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Dear Kyler,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
I I won a total of 19k plus, but I was denied withdrawal. They told me Kiss918 did not paid them. And keep on dragging till last year, I complaint thru casino guru, they get back to me. Offering to pay me 1k and ask to withdraw complaint before they pay the balance. After I withdrew, they refused payment again
Public
Public
3 years ago
Thank you very much, Kyler, for your reply. I understand now.
I would like to inform you that your old complaint https://casino.guru/k9win-casino-player-s-winnings-have-been-voided will be revaluated and this one closed since it is related to the same issue.
Thank you very much for your understanding.
Best regards,
Petronela
Casino.Guru
