The player from Japan faced an issue where a deposit was successfully deducted from their bank account, but the funds did not appear in their K8 casino account, resulting in missing money. The Complaints Team attempted to assist by advising the player to contact their payment provider for investigation, but ultimately, the case was rejected due to the player's lack of response to follow-up inquiries. Consequently, no further investigation or solutions could be provided.
K8 Casino - Player's deposit is missing from the casino account.
Amount: ¥15,000
K8 Casino
Safety Index:HighSafety Index
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8.3
K8 Casino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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Public
3 months ago
Translation
Despite the fact that the money has been deducted from my bank account upon deposit, the funds are not reflected in my k8 account, effectively leaving my money missing.
Automatic translation:
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3 months ago
Dear na24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear na24,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
