K8 Casino - Player faces confiscated winnings and unsupported promotion claims.

I requested a withdrawal of $166 (0.30162484 BNB), but I was informed that 0.019151977 BNB was requested back by the bank, and everything was confiscated.

I have no recollection of making such a refund request, and even if I had, I don’t understand why approximately 0.3 BNB was entirely confiscated when only 0.019151977 BNB was returned to the casino.

I contacted support about this, but they forcefully cut off the chat in the middle of my questions, making it impossible to discuss the issue.

Additionally, during the ongoing promotion, the Gold Group PK Battle, despite betting $30,000 within the promotion period, my bet amount was suddenly deleted yesterday evening.

I was supposed to earn a total of 1035 USDT from this promotion, but due to the casino's unjust deletion of my bet amount, I could no longer earn it.

I also inquired about this matter, but I have not received any response.

K8 Casino unfairly refuses to pay a total amount of $1200.

Please address this matter urgently.

Furthermore, there are many other victims as well.

Dear lomdkk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Were the winnings confiscated because the deposit used to earn them was refunded?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

The latter has been resolved.

Currently in dispute is $166 worth of BNB.

When I applied for a withdrawal of the above BNB on September 13th, I was told that the bank had requested a refund of 0.019 BNB, and all 0.3 BNB was confiscated.

A screenshot will be sent via email.

postscript

All KYC is completed.

Even completely unrelated LTC was confiscated.

Thank you very much, lomdkk, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

DOGE equivalent to $12

was also stolen.

thank you.

Hello there,

Thank you lomdkk for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask K8 Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

BNB

DOGE

LTC

A total of about $200 was stolen.

What's more, it is stolen in a way that doesn't leave a record in the history.

appreciate.

Hello,

Due to two credit card deposits made on our website on August 10, the full amount was used during gaming activities on our website. However, both deposits were subsequently rejected by your bank afterwards, and the transactions were unsuccessful.

We detected this issue and promptly reached out to inform you, but despite multiple attempts to contact you, we have not received any response.

As a result of your lack of response, we had to deduct the corresponding amounts. Today, our customer service team has contacted you again. Kindly respond to their messages to confirm the details of the transactions.

I reply immediately.

The casino suddenly and arbitrarily terminated the chat.

Thank you to the both parties for the response.

Dear, K8 Casino representative can you update us on the situation? Why was the player's chat terminated and explanation not given? Thank you in advance!

Evidence of sudden termination

Reply me, scam casino

From the casino side:

They asked me to prove that I had not done so, which was an impossible task, and sent me an email saying that if I could not prove it, all of my assets would be taken and would not be returned.

I want a third party to make the decision,

I replied that I should write it in GURU,

Ignore all my words,

Like a broken radio, they demand proof of the devil.

We sincerely apologise for the unsatisfactory experience and misunderstanding you had with our customer support system.

The chat can be terminated due to an extended time with no response, unstable internet, or other external reasons. However, we encourage you to simply start a new chat or email our customer service to continue your inquiry anytime you have questions. 

On the evening of September 13, we received a notification from the third-party payment provider stating that two deposit refunds were processed on our website on August 10. As a result, we temporarily withheld the funds on your account and disabled the deposit method to prevent further deposit refund activities.

Additionally, on September 14 and September 18, our customer service notified you through the customer support system for confirmation, but unfortunately, they did not receive any response from you.

We have now reached out to you again via the customer support system and email. Since you have indicated that you did not initiate the refund, we kindly ask you to provide your credit card or bank transaction statements for August and September. Once verified by all parties involved, then we can proceed further.

Thank you for your understanding.

The casino's customer support is only visible if you are logged in to the casino.

I haven't logged into that casino since my assets were unfairly confiscated by a scam casino.

So I haven't received any communication.

I can't provide the details because they are personal information.

There is no need to.

Give it back quickly you scammer.

Dear lomdkk, the casino representative is trying to assist you and I would appreciate it if you could cooperate and provide the requested documents. Otherwise, I will take it as noncooperation from your side and will be forced to reject your complaint. Thank you for your understanding!

Which bank statement should I show?

We would require the Bank statements that show transactions for all of August and September please.

I don't know which bank.

I will also submit this,

First, I want you to provide evidence.

The burden of proof falls on the party who first asserts a claim.

Dear lomdkk, this is your last warning, if you do not cooperate your complaint will be rejected. If you don't know what payment provider you used to deposit at the casino we won't be able to assist either. Thank you for your understanding!

All of August and September is not possible.

Because the trading volume is too huge.

Tell me the exact date and time.

Or provide a place where I can upload huge amounts of data.

Could you kindly compress (zip) the files (separately for August & September) - and send them to the K8 email that's been in contact with you please.

Dear lomdkk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear lomdkk, the casino representative has provided me with evidence of chargebacks. This behaviour can lead to blacklisting in the whole of the industry and I advise against it to prevent situations like these in the future. The casino has asked me to attach the proof of this as well.

With this, I am unable to assist you further as this is a serious instance of fraud and the steps the casino has taken are justified. We will subsequently reject your complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter