JVSpin Casino - Player's winnings were credited incorrectly.

Good, today at 16.28 playing the Joker Wheel game from the Triple cherry provider, the wheel bonus wheel fell out, and it has a multiplier of 150, but for reasons I don’t understand. Or rather, it’s a scam that’s understandable in principle, they give me a win at a bet of 12 rubles 60 rubles, according to what kind of calculations they did it, considering that the minimum value of the increase is generally 35 according to the rules, but for some reason they have 30, well, in any case, they could not provide me with information why this happened, I even phoned and talked with the operator she she told me that in half an hour we would dial again and provide all the information, but neither they nor I could get through anymore, they stupidly threw me off, and if I provide correspondence with the support operator, then there is generally a fact on the face that they simply evaded the answer and that's it, please help me tear it out from these scammers the funds that I won. yes, the balance that remained on the account of 167 rubles, I immediately put on the withdrawal and withdrew. vlu info.

Dear valerik78258,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do you happen to have some kind of proof so we can see what happened such as a video recording or screenshot? Is the result of the bet recorded in your game history?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear valerik78258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

How can I help you?

18:10

18:11

what do you see the minimum multiplier in the rules of the game

The minimum multiplier is indicated on the screenshot you provided.

18:12

yes made in the rules of the game on your site

I don't see an answer

18:13

18:14

Please specify what kind of difficulty you are having.

I ask you, can you write me this figure

18:15

you can write me this figure or not

I asked a question

18:16

You need to familiarize yourself with the rules of each slot on your own.

18:17

--

should be

18:19

I will rephrase the question

18:20

it indicates the minimum multiplication of 30, so try to explain to me even with the minimum multiplication how the figure of 60 rubles turned out at a rate of 12 rubles, I'm waiting for an answer

18:21

Specify the name of the slot and its provider, as well as the time and amount of the bet.

18:22

18:24

it's all right

Specify the name of the provider.

18:26

18:29

One minute please.

You can familiarize yourself with the rules of the game and the prize table.

18:32

Thank you for your reply, valerik78258. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear valerik78258,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.